We trust you will be completely happy with your purchase from our website, however, Nell & Oll will accept returns of new, unworn, unwashed product in original packaging for a refund or exchange from a purchase on our website within 30 days of order date. We do our best to ensure that all products are free of any manufacturing defects. Sale or discounted items cannot be returned or exchanged.
We are unable to refund postage costs for returns, unless Nell & Oll has made an error or the product is unusable due to a defect. If Nell & Oll has made an error or the product is unusable, then please email email@example.com as soon as you have received the product.